FAQs

I would like to appoint a third party to deal with you on my behalf. What do I do?

If you would like to appoint another person to deal with us on your behalf please contact your Customer Relationship Manager or call us on our Toll Free number and request a Letter of Authority (LOA) form to be sent to you.
Once we have received a completed and signed Letter of Authority we will refer all future contact to the appointed person. Alternatively, you are able to provide us with a verbal LOA over the phone but you will need to speak with your Customer Relationship Manager to arrange this.


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